Zendesk

Zendesk is a cloud-based customer service and support platform that helps businesses manage and streamline their customer interactions. It offers a suite of tools and features designed to improve customer engagement, support ticket management, and overall customer satisfaction.

Features

Feature name	Supported
Column Hashing	True	Field level
Blocking	True	Field level
Incremental	True
Custom data	True
History	False
ReSync	True	Table level
Templates	False

Data Schema

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🔧 Setup Guide

Step 1 - Get credentials from Zendesk

To authorize the Weld App, you need the following:

1. Zendesk Support URL (the URL your account belongs to, for instance https://weld.zendesk.com);
2. Zendesk Admin Email (the email address of the administrator user).

Step 2 - Get API Key

API token access is disabled by default. Before you can generate an API token, enable API token access:

1. In Zendesk's Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk APIs.
2. Click the Token Access toggle to enable API token access.

Once you have enabled API token access, admins can generate an API token:

1. In Zendesk's Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk APIs.

2. Click the Settings tab, and make sure Token Access is enabled.

3. Click the Add API token button to the right of Active API Tokens.

   The token is generated and displayed.

4. Enter an API token description.

5. Copy the token and paste it somewhere secure. Once you close this window, the full token will never be displayed again.

6. Click Save to return to the API page.

   If you click the token to reopen it, a truncated version of the token is displayed.

Step 3 - Connect the Weld App

Add the Zendesk Support URL and Zendesk Email from step 1, along with the API key from step 2, to the connector form, and click Connect.