Freshdesk

Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service.

Features

Feature nameSupported
Column HashingTrueField level
BlockingTrueField level
IncrementalTrue
Custom dataTrue
HistoryFalse
ReSyncTrueTable level
TemplatesTrue

Data Schema

Open full-page schema explorer

Setup Guide

Prerequisites

To connect your Freshdesk account to Weld, you need:

  • Access to a Freshdesk account.

Step 1 - Begin Configuration

  1. Choose a name for your connection.
  2. Fill in your Freshdesk domain.
    For example, if your Freshdesk URL is https://example.freshdesk.com, you should enter example.freshdesk.com as the domain.
  3. Fill in your Freshdesk API key.
    To find your API key, log in to your Freshdesk account and navigate to Profile settings and click View API key. Copy the API key and paste it into the Weld configuration form.

Step 2 - Click connect

  1. After you click on Connect Weld will make sure that your credentials are correct and that we can connect to your Freshdesk account.

Step 3 - Data To Sync

  1. Select the data you wish to include in the sync.
    You can view the schema, remove columns or hash sensitive information.

Step 4 - Configure Sync

  1. Select how often you would like the data to sync.
  2. Provide a unique destination table name.

Weld will take over from here and commence syncing data from your Freshdesk account.

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