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Gorgias to Apache Iceberg integration

Connect Gorgias to Apache Iceberg and automatically sync your customer support data. Weld extracts Tickets, Customers, Messages, and Tags from Gorgias, loads them into Apache Iceberg, and lets you transform the data using SQL or dbt, no custom scripts required.

Start for freeView setup guide
4.8 on G2
GorgiasSource
WeldWeld
Apache IcebergWarehouse
Weld · New sync
GorgiasSourceGorgiasConnected
Tables to sync
  • ticket40 cols
  • customer11 cols
  • voice_call26 cols
  • satisfaction_survey11 cols
  • ticket_message31 cols
  • voice_call_event8 cols
  • Extract
  • Load
  • Keep in sync
Apache IcebergDestinationApache IcebergReady
gorgias schema
  • gorgias.ticketSynced
  • gorgias.customerSyncing
  • gorgias.voice_callSynced
  • gorgias.satisfaction_surveySynced
  • gorgias.ticket_messageSynced
  • gorgias.voice_call_eventSynced
Gorgias tables
10
fields, typed
154
relationships kept
8
agent context included
MCP

Trusted by data and AI teams

  • Flatpay
  • Holafly
  • eComplete
  • Dishoom
  • Danish Endurance
  • Female Invest
  • Son of a Tailor
  • Onomondo
  • Medik8
  • Pas Normal Studios
How it works

How to set up Gorgias to Apache Iceberg in Weld.
In the app, with the API or an agent.

Setup guideAPI guideMCP docs
Weld · New Gorgias sync
GorgiasNew connectionGorgiasAuthorised
Connection namegorgias
AuthorizeOpens Gorgias to grant read access
Use cases

Why sync Gorgias to Apache Iceberg?
Ready for analysis.

Centralizing your Gorgias data in Apache Iceberg lets you join it with other data sources for cross-platform analytics and deeper insights.

Build reliable dashboards and reports by querying Gorgias data directly in Apache Iceberg using SQL or your preferred BI tool.

  • Support metrics and SLA tracking

    Monitor ticket volume, resolution times, and satisfaction scores from Gorgias in Apache Iceberg. Correlate support data with product and customer data.

  • Centralized data warehouse

    Bring Gorgias data into Apache Iceberg alongside other sources to create a single source of truth for your organization.

  • Automated reporting

    Replace manual exports and spreadsheet-based reporting with automated pipelines from Gorgias to Apache Iceberg. Connect BI tools like Looker, Metabase, or Power BI.

Schema

What data can you sync?
Every Gorgias table, keys intact.

Weld syncs the following data objects from Gorgias into Apache Iceberg. The exact tables and fields depend on your Gorgias configuration and the permissions granted during setup.

Open the schema explorer
All 10 tables
  • ticket
  • customer
  • voice_call
  • satisfaction_survey
  • ticket_message
  • voice_call_event
  • tag
  • ticket_tag
  • ticket_custom_field
Weld MCP server

Ask your agent.
It queries Apache Iceberg for you.

Connect Claude, Cursor, ChatGPT or your own agent to Weld over MCP. It reads the Gorgias context, finds the tables it needs and runs the query in Apache Iceberg.

Set up the MCP serverClaudeCursorChatGPTGemini
Claude CodeOpus 5
>

How many ticket rows do we have per customer? Use our Gorgias data in Apache Iceberg.

Reading the Gorgias context first, so the query uses the right tables and keys.

●weld·search_available_references
⎿raw.gorgias.ticket
raw.gorgias.customer
+ 8 more Gorgias tables
●weld·get_reference_schema
⎿ticket · 40 columns
joins customer on customer_id
●weld·run_query
⎿select c.id, count(*) from {{raw.gorgias.ticket}} t
join {{raw.gorgias.customer}} c on t.customer_id = c.id
group by 1
submitted
●weld·get_query_status
⎿DONE
●weld·get_query_result
⎿rows returned
✓Answered from Gorgias data in Apache Iceberg
>Ask about your Gorgias data
Under the hood

Technical considerations.
What to expect.

Incremental syncing
Weld uses incremental syncing where supported by the Gorgias API, loading only new and updated records to minimize data transfer and warehouse costs.
Schema handling
Weld automatically manages schema changes. If Gorgias adds new fields, they're detected and added to the corresponding Apache Iceberg tables.
Data freshness
Sync frequency depends on your Weld plan. Most connectors support schedules from every 5 minutes up to daily intervals.
Security
All data is encrypted in transit (TLS) and at rest. Weld is SOC 2 Type II compliant and supports IP whitelisting for database connections.
Resources

Keep reading.
Guides, docs and schema.

Documentation

Gorgias setup guide

How to connect Gorgias to Weld, step by step.

Documentation

Apache Iceberg setup guide

How to connect Apache Iceberg to Weld, step by step.

Schema

Gorgias schema explorer

Browse all 10 tables and 154 fields.

Connector

Gorgias connector

Everything Weld does with Gorgias.

FAQ

Common questions.
About Gorgias to Apache Iceberg.

Start syncing Gorgias to Apache Iceberg.

Set up your Gorgias data pipeline in minutes. No credit card required. Free for 14 days.

GorgiasSource
WeldWeld
Apache IcebergWarehouse
Start for freeTalk to us
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