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Freshdesk Connector

Start moving your Freshdesk data with fully managed data pipelines. Get clean normalized data ready for analytics, easy to setup in minutes with no coding required.

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Explore available Freshdesk data

Browse all the data tables available for the Freshdesk integration, in our interactive ERD data viewer.

View the Freshdesk Data Schema

Transform and model Freshdesk data

Get clean data models from your Freshdesk data. Weld makes it easy to transform and model with the powerful built in SQL editor and AI Assistant.

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Connect Freshdesk data to any BI tool

Transform and combine Freshdesk data with other data sources with Weld, to build valuable business insights. Connect any BI Tool to build valueable analytics and reporting for your company.

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Cloud-based customer support software that helps businesses streamline workflows, improve efficiency, and track performance across all channels.

Freshdesk, a customer support software, offers a range of data and insights crucial for ensuring high-quality customer service and support.

Here are four popular data analytics use cases with data derived from Freshdesk:

  • Ticket Volume and Resolution Time Analysis: By monitoring the number of support tickets raised and the time taken to resolve them, companies can gauge the efficiency and effectiveness of their support teams. Patterns in ticket volume can indicate potential product or service issues, while resolution time insights can highlight areas where training or resources might be needed.
  • Customer Satisfaction and Feedback Analysis: Freshdesk allows businesses to gather feedback post-resolution. Analyzing this data can offer insights into customer satisfaction levels, identify agents who consistently get high praise, and highlight areas where improvements can be made.
  • Knowledge Base Usage and Effectiveness: Freshdesk provides features to set up a self-service knowledge base. Analytics on which articles are frequently accessed or which search terms are commonly used can guide content creation, ensuring that customers find solutions quickly without needing to raise a ticket.
  • Agent Performance and Workload Distribution: By tracking metrics like the number of tickets handled, tickets resolved, and customer feedback per agent, managers can evaluate individual performance and ensure a balanced workload distribution. This can help in identifying training needs, recognizing top-performing agents, or making adjustments to workload assignments.

Using these analytical insights from Freshdesk, businesses can enhance their customer support operations, ensuring that customers receive timely and effective assistance, leading to improved customer satisfaction and loyalty.

Start working with your Freshdesk data today

Get started building your data warehouse with Freshdesk and 150+ more apps and database integrations available.

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