Freshdesk Connector

Cloud-based customer support software that helps businesses streamline workflows, improve efficiency, and track performance across all channels.

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4.8 on G2

Weld · Data Sources

Freshdesk

FreshdeskYour warehouseLive

agent26 columnsSynced

ticket28 columnsSynced

group12 columnsSynced

satisfaction_rating10 columnsSyncing

ticket_conversation24 columnsQueued

Lands in

snowflake

bigquery

databricks

Agent context over MCP

How it works

Set up in minutes.
No code, no maintenance.

Freshdesk

Freshdesk

Data source

Authenticating...

Ready to connect

Overview

Freshdesk in your warehouse.
Ready for your agents.

Cloud-based customer support software that helps businesses streamline workflows, improve efficiency, and track performance across all channels. Weld's Freshdesk connector is fully managed: it extracts data from Freshdesk, loads it into your warehouse, and keeps it in sync. The data lands in a clean, documented schema with agent context attached, so analysts can query it with SQL or dbt, and agents can query it over the Weld MCP server without guessing at tables or joins.

Agent context

Freshdesk data schema.
The map your agents read.

Every table, field and relationship Weld syncs from Freshdesk is served to agents as context over MCP, so they pick the right tables and join on the right keys.

tables: 59
fields: 535
relationships: 26

Loading diagram…

discussion_category

satisfaction_rating

ticket_conversation

organisation_id

organisation_name

hipaa_compliant

total_agents_full_time

total_agents_occasional

available_since

agent_contribution_group

contribution_group_id

agent_org_contribution_group

org_contribution_group_id

agent_org_group

agent_availability

available_since

automation_type_id

last_updated_by

affected_tickets_count

automation_performer_member

automation_condition

automation_condition_property

automation_condition_name

business_hours_id

nested_fields_level_field_name

automation_action

auth_header_username

auth_header_password

custom_headers_value

automation_event

from_nested_field_level_field_name

from_nested_field_level_value

to_nested_field_level_field_name

to_nested_field_level_value

automation_type

business_hours_monday_start_time

business_hours_monday_end_time

business_hours_tuesday_start_time

business_hours_tuesday_end_time

business_hours_wednesday_start_time

discussion_category

discussion_forum

forum_category_id

forum_visibility

discussion_topic

discussion_comment

business_hour_id

auto_ticket_assign

agent_availability_status

preferences_bg_color

preferences_header_color

preferences_tab_color

preferences_personalized_articles

portal_solution_category

solution_category_id

portal_forum_moderator

portal_forum_category

portal_ticket_form

satisfaction_rating

satisfaction_rating_value

satisfaction_rating_id

survey_question_id

sla_policy_target

escalation_enabled

sla_policy_applicable_to

sla_policy_escalation_resolution

escalation_time

sla_policy_escalation_response

escalation_time

sla_policy_escalation_next_response

escalation_time

sla_policy_escalation_reminder_response

escalation_time

sla_policy_escalation_reminder_resolution

escalation_time

sla_policy_escalation_reminder_next_response

escalation_time

survey_question

accepted_ratings

email_config_id

custom_fields_cf_reference_number

ticket_to_email

ticket_cc_email

ticket_fwd_email

ticket_reply_cc_email

ticket_ticket_cc_email

ticket_conversation

automation_type_id

ticket_conversation_to_email

ticket_conversation_id

ticket_conversation_cc_email

ticket_conversation_id

ticket_conversation_bcc_email

ticket_conversation_id

ticket_conversation_attachment

ticket_conversation_id

last_updated_by

Open the schema explorer Open the full schema explorer

Weld MCP server

Ask your agent.
It already knows Freshdesk.

Connect Claude, Cursor, ChatGPT or your own agent to Weld over MCP. It reads the Freshdesk context, finds the tables it needs and queries your warehouse.

Agent contextFreshdesk tables, fields and joins
QuerySQL against your warehouse
OperateCheck, rerun and refresh syncs

Set up the MCP server

Claude CodeOpus 5

ConnectedWeld MCPAgent contextFreshdesktables59fields535joins26

>

How many ticket rows do we have per email_config? Use our Freshdesk data.

Reading the Freshdesk context first, so the query uses the right tables and keys.

●weld·search_available_references

⎿raw.freshdesk.ticket

raw.freshdesk.email_config

+ 57 more Freshdesk tables

●weld·get_reference_schema

⎿ticket · 28 columns

joins email_config on email_config_id

●weld·run_query

⎿select e.id, count(*) from {{raw.freshdesk.ticket}} t

join {{raw.freshdesk.email_config}} e on t.email_config_id = e.id

group by 1

submitted

●weld·get_query_status

⎿DONE

●weld·get_query_result

⎿rows returned

✓Answered from Freshdesk data in your warehouse

>Ask about your Freshdesk dataMCP

Destinations

Load Freshdesk into any warehouse.
Set up in minutes, no code.

Resources

Everything you need.
To get started.

Freshdesk setup guide

Step-by-step instructions to configure and start syncing.

Connect your agents

Set up Claude, Cursor, ChatGPT or Codex against your Weld workspace.

Weld Connect API

Build custom connectors

Use the Weld Connect API to build and publish your own connector.

Common questions

Answers to frequently asked questions about Weld connectors.

Weld Connect API

Set it up in code.
One REST API.

Use the Weld Connect REST API to create Freshdesk connections, configure ELT syncs, and manage pipelines entirely through code. Built for embedding, automation, and CI/CD workflows.

Explore Weld Connect API reference

POST/elt_syncs

# Create a Freshdesk ELT sync
curl -X POST https://connect.weld.app/elt_syncs \
  -H "x-api-key: $API_KEY" \
  -d '{
    "connection_id": "conn_abc123",
    "integration_id": "freshdesk",
    "destination_schema_name": "freshdesk_data",
    "sync_interval": "0 * * * *"
  }'
▌

FAQ

Common questions.
About connectors.

Something not covered here? A data engineer can walk through your setup with you.

Put your Freshdesk data to work.

Connect Freshdesk, pick a warehouse, and your agents can query it today. Free for 14 days, no credit card.

Freshdesk

Source

Weld

MCPAgents

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