Comparing Hightouch with Segment and Weld
Carolina Russ6 min read
What is Hightouch
Hightouch is a Reverse ETL platform and “Composable CDP” that syncs data from warehouses (Snowflake, Redshift, BigQuery) to 70+ SaaS destinations (CRMs, ad networks, email platforms). It empowers marketing and operations teams with a visual audience builder, no-code syncs, and SQL customization for precise data activation.
Pros
- Audience builder UI for non-technical users to create segments without SQL
- 70+ destinations, including CRMs, ad platforms, email & support tools
- No persistent data storage—fetches on-the-fly from your warehouse for security
- Support for real-time streaming and sub-minute latency syncs
- Granular field mapping and transformation via SQL or simple expressions
- Strong community, educational content, and responsive support
Cons
- Reverse ETL only—needs a separate ingestion tool
- Pricing based on rows/fields can become expensive at scale
- Destination API limits (e.g., Salesforce) can slow large syncs
- Custom connectors for very niche tools require waiting for team prioritization
- Non-engineers may still need data team to model data for complex use cases
Hightouch Product Description:
What I like about Hightouch
Hightouch is the easiest way to sync customer data into your tools like CRMs, email tools, and ad networks. Sync data from any source (warehouse, spreadsheets) to 70+ tools using SQL or a point-and-click UI without relying on Engineering.
What I dislike about Hightouch
What is Segment
Acquired by Twilio in 2020, Segment is a Customer Data Platform (CDP) that offers real-time data connectivity and efficient data. Segment's core focus is gathering customer data through event tracking. It has unique features that allow you to segment your customers, and create personas and audiences for better targeting.
Pros
- Real-time data integration capabilities
- Pre-built and maintained connectors for popular data sources
- Has advanced features for managing customer data
- Easy to setup and use
Cons
- Quickly becomes very expensive
- Is purpose made for customer data and event tracking and thus lacks features outside of those areas
- Not suitable for only use for ELT
- Can have problems ingesting and working with historical data
- Heavily skewed toward sales and marketing platforms
- Custom integration or customization is really hard to do
As pointed out in this Capterra review::
What I like about Segment
Segment is a great tool, if you can afford it then you should start using it right now.
What I dislike about Segment
What is Weld
Weld is a powerful ETL platform that seamlessly integrates ELT, data transformations, reverse ETL, and AI-assisted features into one user-friendly solution. With its intuitive interface, Weld makes it easy for anyone, regardless of technical expertise, to build and manage data workflows. Known for its premium quality connectors, all built in-house, Weld ensures the highest quality and reliability for its users. It is designed to handle large datasets with near real-time data synchronization, making it ideal for modern data teams that require robust and efficient data integration solutions. Weld also leverages AI to automate repetitive tasks, optimize workflows, and enhance data transformation capabilities, ensuring maximum efficiency and productivity. Users can combine data from a wide variety of sources, including marketing platforms, CRMs, e-commerce platforms like Shopify, APIs, databases, Excel, Google Sheets, and more, providing a single source of truth for all their data.
Pros
- Premium quality connectors and reliability
- User-friendly and easy to set up
- AI assistant
- Very competitive and easy-to-understand pricing model
- Reverse ETL option
- Lineage, orchestration, and workflow features
- Advanced transformation and SQL modeling capabilities
- Ability to handle large datasets and near real-time data sync
- Combines data from a wide range of sources for a single source of truth
Cons
- Requires some technical knowledge around data warehousing and SQL
- Limited features for advanced data teams
A reviewer on G2 said:
What I like about Weld
First and foremost, Weld is incredibly user-friendly. The graphical interface is intuitive, which makes it easy to build data workflows quickly and efficiently. Even with little experience in SQL and pipeline management, we found that Weld was straightforward and easy to use. What really impressed me, however, was Weld's flexibility. It was able to handle data from a wide variety of sources, including SQL databases, Google Sheets, and even APIs. The solution also allowed us to customize my data transformations in a way that best suited my needs. Whether I needed to clean data, join tables, or aggregate data, Weld had the necessary tools to accomplish the task. Weld's performance was also exceptional. I was able to run large-scale ETL jobs quickly and efficiently, with minimal downtime via a Snowflake instance and visualization via own-hosted Metabase. The solution's scalability meant that I could process more data without any issues. Another standout feature of Weld was its support. I never felt lost or unsure about how to use a particular feature, as the support team was always quick to respond to any questions or concerns that I had. Overall, I highly recommend Weld as an ETL solution. Its user-friendliness, flexibility, performance, and support make it an excellent choice for anyone looking to streamline their data integration processes. I will definitely be using Weld for all my ETL needs going forward.
What I dislike about Weld
Weld is still limited to a certain number of integrations - although the team is super interested to hear if you need custom integrations.
Hightouch vs Segment: Ease of Use and User Interface
Hightouch
Hightouch’s interface is modern and intuitive, with an audience builder that lets marketers define segments visually. Technical users can drop into SQL for precise control.
Segment
Segment is easy to set up and use, offering real-time data integration and advanced features for managing customer data, making it a great choice for businesses focusing on customer data platforms.
Hightouch vs Segment: Pricing Transparency and Affordability
Hightouch
Starts free for light use, but professional tiers scale with usage. For mid-market teams, the cost is justified by reduced engineering overhead, though very large sync volumes can be pricey.
Segment
Segment can quickly become very expensive, especially for smaller businesses, due to its pricing model based on the number of visitors and advanced features.
Hightouch vs Segment: Comprehensive Feature Set
Hightouch
Reverse ETL features: audience builder, SQL-based syncs, incremental updates, dry-run mode, mapping templates, role-based access, real-time triggers, and CLI/API for GitOps. It covers most operational use cases—no ingestion layer included.
Segment
The platform provides robust real-time data integration capabilities and is heavily skewed towards sales and marketing platforms, making it ideal for businesses with a strong focus on customer data.
Hightouch vs Segment: Flexibility and Customization
Hightouch
Hightouch balances ease-of-use with flexibility: write custom SQL queries, adjust mappings, and schedule or trigger via API. It can cover custom use cases through webhooks or generic destinations, though some advanced scenarios may need engineering support.
Segment
Segment offers limited flexibility for use outside of customer data and event tracking, with customization options that can be challenging for more complex requirements.
Summary of Hightouch vs Segment vs Weld
| Weld | Hightouch | Segment | |
|---|---|---|---|
| Connectors | 200++ | 70+ | 300+ |
| Price | $99 / Unlimited usage | Free tier; Growth ~$800+/mo based on rows/fields | $120/month 10,000 visitors |
| Free tier | No | Yes | Yes |
| Location | EU | US | US |
| Extract data (ETL) | Yes | No | Yes |
| Sync data to HubSpot, Salesforce, Klaviyo, Excel etc. (reverse ETL) | Yes | Yes | Yes |
| Transformations | Yes | No | No |
| AI Assistant | Yes | No | No |
| On-Premise | No | No | No |
| Orchestration | Yes | Yes | No |
| Lineage | Yes | No | No |
| Version control | Yes | Yes | No |
| Load data to and from Excel | Yes | No | No |
| Load data to and from Google Sheets | Yes | No | No |
| Two-Way Sync | Yes | No | No |
| dbt Core Integration | Yes | Yes | Yes |
| dbt Cloud Integration | Yes | No | No |
| OpenAPI / Developer API | Yes | Yes | Yes |
| G2 Rating | 4.8 | 4.6 | 4.6 |
Conclusion
You’re comparing Hightouch, Segment, Weld. Each of these tools has its own strengths:
- Hightouch: reverse etl features: audience builder, sql-based syncs, incremental updates, dry-run mode, mapping templates, role-based access, real-time triggers, and cli/api for gitops. it covers most operational use cases—no ingestion layer included.. starts free for light use, but professional tiers scale with usage. for mid-market teams, the cost is justified by reduced engineering overhead, though very large sync volumes can be pricey..
- Segment: the platform provides robust real-time data integration capabilities and is heavily skewed towards sales and marketing platforms, making it ideal for businesses with a strong focus on customer data.. segment can quickly become very expensive, especially for smaller businesses, due to its pricing model based on the number of visitors and advanced features..
- Weld: weld integrates elt, data transformations, and reverse etl all within one platform. it also provides advanced features such as data lineage, orchestration, workflow management, and an ai assistant, which helps in automating repetitive tasks and optimizing workflows.. weld offers a straightforward and competitive pricing model, starting at $99 for 2 million active rows, making it more affordable and predictable, especially for small to medium-sized enterprises..
